Frequently Asked Questions
Everything you need to know about our medical-grade skincare solutions.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be at least half-full to be eligible for a refund, excluding shipping costs.
Are ALASTIN products safe for use during pregnancy?
While our products are formulated with safety in mind, we always recommend consulting with your physician or OB-GYN before starting any new skincare regimen during pregnancy or breastfeeding.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are looking into expanding our shipping capabilities to international customers in the future.
Can I use these products with professional treatments?
Yes, many of our products are specifically designed to be used in conjunction with professional procedures like lasers or microneedling to enhance results and reduce downtime.
Are your products cruelty-free?
Yes, ALASTIN Skincare is committed to being cruelty-free. We do not test our finished products or ingredients on animals.